The following behaviors were identified as key to empathetic listening by Dr. M. Pickering in the Journal of Research of the University of Maine.
•    Acknowledging the other person’s presence, for instance by meaningful eye contact or non-verbal signals
•    Restating and paraphrasing what the other person is saying
•    Reflecting: revealing feelings, experiences, or ideas of your own that support what they’ve said
•    Interpreting: offering a tentative interpretation about the other’s message or feelings
•    Summarizing and synthesizing what you’ve heard them say
•    Probing: gentle questioning requesting more details or a better understanding
•    Supporting: showing warmth and caring
•    Checking your understanding of what they’ve said; finding out of your interpretation is accurate
•    Being quiet— not thinking about what you’re going to say next. Just being.